Customer Excellence
An Initiative from
Leadership K.a.r.d
Course duration and venue
1 Day (6 Hours), Friday, 16th September, 2022 I Time: 10 AM - 4 PM
Venue: IBIS Bengaluru City Centre, Opposite to Mallya Hospital / Kanteerava Stadium, Off Richmond Road, Bengaluru
Course description
This course will help Executives and Managers to understand and apply the fundamentals of Customer perception, Interpersonal skills, empathy and continuous improvement to improve customer service. It will also help Staff to set personal goals which align with the organizational goals to increase profitability and efficiency.
Course duration and venue
1 Day (6 Hours), Friday 16th September 2022, Time: 10 AM
Venue: IBIS Bengaluru City Centre. Opposite to Mallya Hospital / Kanteerva Stadium, Off Richmond Road, Bengaluru, Karnataka
Course objective
Well enable participants to:
- Understand prerequisties for Customer Excellence
- Develop a Positive Personality
- Personal and Professional Goal Setting
Delivery methodology
Well enable participants to:
- Question Based Discussion
- Video Based Learning
- Small Group Activities/Exercises
- Role Play
- JAM (Just a Minute)
Course outline
We at Leadership K.A.R.D. believe to provide a holistic approach on delivering training based on the industry need to "Bring the Right Personality to the Workplace to serve, win and retain customers".
The objective from the training will be that how participants become
- Aware of their own personality type and how to communicate with customers and colleagues with different personalities.
- Explore framework and scenarios which helps to improve customer service experience.
- Identify customer requirements proactively and influencing to deliver customer excellence.
- Making impact by setting goals and achieve goals towards customer success.
| FOCUS AREA | COURSE OUTLINE |
|---|---|
| CUSTOMER EXCELLENCE |
|
| DEVELOP A POSITIVE PERSONALITY |
|
| PERSONAL & PROFESSIONAL GOAL SETTING |
|
| COMMUNICATE WITH INFLUENCE |
|
investment
- Rs.6999/- per pax (inclusive of GST 18%)
- Lunch Included
- For group nominations contact +91-99005 41914 or write to ram@leadershipkard.com
